Vitamin orders over $75 (before taxes) qualify for free shipping within Canada. For orders under these amounts and for items other than vitamins the shipping is $10 within Canada and $25 to the continental United States. International orders are shipped through Canada Post and are billed at the actual shipping rate.
Orders are shipped out Monday to Friday. Estimated delivery time within Canada is 1-5 business days. Shipping to the United States is dependent upon the time it takes for your order to clear customs. All packages are sent via CanPar and must be signed for upon delivery.
All orders will be provided with a tracking number via the My Account page and through email. If you cannot locate your tracking number, please contact us.
Notice: We do not provide refunds in the event that your customs office charges you duty on your order.
other shipping information
- If the product you are looking for is unavailable, you will be contacted as soon as possible.
- Unopened products may be returned within 14 days for a full refund (we do not reimburse shipping costs).
- Unfortunately, All Birkenstock Sales are Final.
- If you have any other issue with your order please contact us and we will make it right.
We use a secure server to transmit any personal information you enter on our site. However, you can also place your order the following ways:
By Phone: We are available from 9am-6pm EST, Monday to Saturday at 1-800-819-8837 (for calls from Canada & the U.S.). For international orders, please call 1-705-325-7143. If calling outside of our business hours, please leave a message and we will return your call when we reopen.
By Fax: Orders can be faxed to 705-325-7255 at anytime. Please include your billing information and a contact number.
By Email: Please send your order info, contact number and any special instructions by, clicking here
By Mail: Please mail order and payment to:
Gaudaur Natural Foods
17 Andrew St North